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Privacy Policy

Effective Date: October 1, 2026

1. Introduction

A&D Window Cleaning ("A&D Window Cleaning Services," "we," "us," or "our") respects the privacy of our customers and is committed to handling personal information responsibly. This Privacy Policy describes the types of information we may collect, how we obtain and use that information, the circumstances under which information may be shared, and the measures we take to protect it when you contact us, request an estimate, schedule services, or use our window cleaning services.

By interacting with A&D Window Cleaning Services or using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We collect information that is reasonably necessary to communicate with customers, provide requested services, maintain appropriate business records, and operate our business. Depending on your interaction with us, the information we may collect can include:

• Your full name

• Telephone or mobile phone number

• Email address

• Property or service address

• Information concerning requested or completed services

• Service preferences and relevant customer notes

• Appointment and scheduling information

• Transaction and payment records

• Communications between you and A&D Window Cleaning Services

• Other information that you voluntarily provide to us

We do not directly collect or store customers' complete payment-card information when payment is processed through a third-party payment service. Payment transactions may be handled through services such as Square, Venmo, Cash App, Varo, OnePay, or other payment methods that may be made available by A&D Window Cleaning Services.

We may retain records of transactions for legitimate business purposes, including bookkeeping, tax reporting, financial recordkeeping, and maintaining historical business records. We may also use historical and aggregated business information to evaluate business performance, understand general customer trends, and measure changes in our clientele and services over time. Where practical, information used for statistical or business-analysis purposes may be aggregated or otherwise separated from information that directly identifies an individual customer.

3. How We Obtain Information

We generally receive personal information directly from you or as a result of your interactions with A&D Window Cleaning Services. Information may be collected when you:

• Submit a contact, service, or estimate request through our website

• Call or text our business telephone number

• Send us an email

• Request or schedule an appointment

• Confirm, change, or cancel a scheduled service

• Communicate with us regarding a current or previously completed service

• Provide information necessary to process or document a payment

• Voluntarily provide additional information to help us understand or fulfill your service request

Because A&D Window Cleaning Services handles customer SMS communications directly, this Privacy Policy does not rely on an automated texting or scheduling service to communicate with customers unless such a service is adopted in the future.

4. How We Use Personal Information

Information we collect may be used for purposes including:

• Providing window cleaning and related services

• Preparing estimates and communicating service details

• Scheduling and coordinating appointments

• Sending appointment confirmations, reminders, and service-related updates

• Communicating with you regarding technician arrival, service status, or other matters associated with your appointment

• Responding to questions, requests, and customer-service inquiries

• Sending invoices, receipts, payment-related information, or other business records

• Maintaining transaction and tax records

• Maintaining records of services provided

• Understanding customer preferences and service history

• Evaluating business performance and operational trends

• Improving the quality, efficiency, and availability of our services

• Sending promotional or seasonal information when permitted and when appropriate consent has been obtained

• Complying with applicable legal, accounting, tax, or regulatory requirements

• Protecting the rights, property, safety, and legitimate interests of A&D Window Cleaning Services, our customers, and others

A&D Window Cleaning Services does not sell customers' personal information to third parties.

5. SMS / Text Messaging

A&D Window Cleaning Services may use text messaging for communications directly related to services requested or received by a customer. Text messaging may also be used for promotional communications if A&D Window Cleaning Services establishes a separate marketing-text program and the customer provides the appropriate consent.

Transactional and Service-Related Text Messages

When you provide your telephone number and communicate with A&D Window Cleaning Services regarding a requested or scheduled service, we may contact you by text message concerning matters directly associated with that service. These communications may include appointment confirmations, scheduling information, arrival notifications, service updates, invoice or payment information, follow-up communications, and other messages reasonably related to the service you requested.

These service-related communications are separate from optional promotional or marketing text messages.

Promotional or Marketing Text Messages

A&D Window Cleaning Services does not ordinarily use text messaging as a regular marketing channel. If a promotional SMS program is introduced in the future, customers who voluntarily opt in may receive recurring text messages concerning promotions, seasonal services, discounts, special offers, or similar business announcements.

Marketing SMS consent will not be required as a condition of purchasing window cleaning services. Message and data rates may apply depending on your mobile carrier or service plan. Where applicable, customers may reply STOP to request that marketing text messages cease or HELP to request assistance.

If you do not provide consent for promotional text messages, you may still request and receive our services.

SMS Information and Consent Records

A&D Window Cleaning Services does not sell, rent, or provide customers' mobile telephone numbers or SMS consent information to third parties for their independent marketing purposes. Information concerning SMS consent is maintained for purposes associated with administering communications, documenting consent, honoring opt-out requests, and complying with applicable requirements.

6. Sharing and Disclosure of Information

A&D Window Cleaning Services does not sell, rent, or trade customers' personal information. We may disclose or provide limited information when reasonably necessary for legitimate business purposes or under circumstances such as the following:

• Service providers and business partners: We may provide information to companies or services that assist us with legitimate business operations, such as payment processing, website functions, communications, accounting, recordkeeping, or other business-support functions.

• Payment processing: Payment information may be handled by third-party payment providers selected by the customer or made available by A&D Window Cleaning Services, including Square, Venmo, Cash App, Varo, OnePay, or other payment services.

• Legal requirements: We may disclose information when required by applicable law, regulation, court order, subpoena, or other valid legal process.

• Protection and security: We may disclose information when reasonably necessary to protect the rights, property, safety, or legitimate interests of A&D Window Cleaning Services, our customers, employees, contractors, or other individuals.

• Business records: Information may be retained or disclosed when reasonably necessary to maintain accounting, tax, financial, or other legally required business records.

When information is provided to a third-party service provider for a legitimate business purpose, we seek to limit the information provided to what is reasonably necessary for that purpose.

7. Retention of Information

We retain personal information for periods of no more than 10 years to fulfill the purposes described in this Privacy Policy, maintain business and service records, satisfy tax and accounting requirements, resolve disputes, enforce agreements, and comply with applicable legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected. Transaction and service records may be retained for longer periods when necessary for tax reporting, accounting, business analysis, or other legitimate recordkeeping purposes.

Where applicable, you may request that personal information be deleted by contacting us using the information provided in Section 10. Requests may be subject to applicable legal, tax, accounting, contractual, or other record-retention requirements.

8. Protection of Personal Information

A&D Window Cleaning Services takes reasonable administrative, technical, and physical precautions intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet, storing electronic information, or communicating electronically can be guaranteed to be completely secure. As a result, while we take reasonable steps to protect information, we cannot guarantee absolute security of information transmitted to or maintained by us.

9. Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights concerning personal information that A&D Window Cleaning Services maintains about you. These rights may include the ability to:

• Request confirmation as to whether we maintain or process personal information about you

• Request access to certain personal information we maintain

• Ask us to correct information that is inaccurate or incomplete

• Request deletion of personal information, subject to applicable legal and recordkeeping requirements

• Opt out of promotional or marketing communications

• Withdraw consent for optional marketing SMS communications

• Request information about how your personal information is used or shared

Certain privacy laws apply only when specific legal requirements or business thresholds are met. Accordingly, the availability of a particular privacy right may depend on applicable law, your location, the type of information involved, and the circumstances of your request.

To exercise an applicable privacy right or ask a question regarding your personal information, please contact A&D Window Cleaning Services using the contact information provided below.

10. Contact Information

Questions concerning this Privacy Policy, requests concerning personal information, or other privacy-related inquiries may be directed to:

A&D Window Cleaning Services

Email: aanddwindowcleaning1@gmail.com 

Phone: 801-374-6004

Website: www.window-cleaning-utah.com

State of Business: Utah, United States

11. Changes to This Privacy Policy

A&D Window Cleaning Services may revise or update this Privacy Policy periodically to reflect changes in our business practices, communication methods, services, technology, or applicable legal requirements.

When changes are made, the updated version will be posted on our website and the effective date will be revised accordingly. Your continued use of our services after an updated Privacy Policy becomes available indicates your acknowledgment of the revised policy to the extent permitted by applicable law.

We encourage customers to review this Privacy Policy periodically so they remain informed about how their information is handled.

Important Notice

This Privacy Policy is intended to describe the information practices of A&D Window Cleaning Services in clear and understandable language. It is provided for informational purposes and is not a substitute for advice from a qualified attorney. Privacy, consumer-protection, SMS/text-messaging, tax, and data-retention requirements can vary depending on the circumstances and may change over time. A&D Window Cleaning Services should have this policy reviewed by a licensed attorney familiar with Utah and applicable federal law if a legally reviewed privacy policy is required.